Cryptocurrency exchange has never been so simple
An effective and safe way to enter crypto world
We support most cryptocurrencies
General Questions
If a letter of confirmation is not coming to the email?
Please check the Spam folder first. If you still can not find our e-mails, please contact support.
What is two-factor authentication?
A two-factor authentication function is an additional resource that allows you to receive additional protection of access to your account, even if someone knows your password. When you log in to your account, you will be offered to enter two pieces of information: your password and a 6-digit authentication code. A new authentication code is generated every 30 seconds by an authentication application. We strongly recommend all our users to enable this security feature to prevent any potential unauthorized access to your accounts. This function is necessary to ensure the security of your assets, so please take the time to set it up as soon as possible!
What is KYC and how long does it take?
Know your client (abbreviated KYC) is the term of banking and exchange regulation for financial
institutions and bookmakers, as well as other companies working with private money, meaning that they
must identify and establish the identity of the counterparty before conducting a financial transaction.
This
requirement extends to obtaining reasonably complete information about counterparties-legal entities,
the nature of their business and certain business transactions for which a financial transaction is
being conducted.
How long does it take to receive a response from the support team? How does it work?
For the convenience of our users, we have a customer support service that works 7 days a week and 24 hours a day without breaks and holidays. If you have any question, wish or suggestion, our specialists are always ready to help you with any problem, and also to listen to suggestions for improving the service.